Pause self-service for customers (with limits and approval flow)

Currently, only coaches can set a pause for a membership. The aim is to allow customers to request or start a pause themselves, so that coaches have less manual work and customers are helped faster.

Important: this should not be completely unlimited self-service , but with clear rules and control.

Proposed functionality:

• Toggle: allowSelfPause (on/off per product or company)
• Option: pauseRequiresApproval (coach must approve request)

• Adjustable limits:

  • maxPauseDuration (e.g. 30 days)
  • maxPausesPerYear (e.g. 1–2 times per year)
  • minimumActivePeriodBeforePause (e.g. first 2 months active)
  • pauseNoticePeriod (e.g. request at least 7 days in advance)

• Set when pause starts:

  • pauseEffectiveAt (e.g. next billing period)

• Behavior during break:

  • pauseBlocksNewBookings
  • Clearly define what happens with access and billing

Flow:

1. Customer requests pause via app/portal
2. System checks rules (active period, limits, outstanding payments, existing bookings)
3. If necessary → coach approves / rejects
4. Break is scheduled with start and end dates
5. Status is tracked (requested, active, ended, rejected)

Why:

• Less manual work for coaches
• Better user experience for customers
• Potentially lower churn (pause instead of cancellation)